Returns Policy for Purchases Made Online

We want you to love your online purchase from Shambala Shop On Wheels. If for any reason you are unsatisfied you may return or exchange the item/s you’ve purchased.

Returns or exchanges are accepted within 15 days from the date of purchase for full price items. We do not offer refunds on SALE items. We can offer exchanges only within 15 days of purchase for SALE items. Items received outside this period may not be accepted.

Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

All returns should be sent via registered post. Returned items lost in the post are not the responsibility of Shambala shop on wheels.

Please ensure you include your Order Number with your return, this number can be found in your Order Confirmation email.